Ark Solutions AI LLC, operating as “Ark One” (“we,” “us,” or “our”), is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you interact with our services, website (arksolutionsai.com), and any related communications.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
- Contact information: name, email address, phone number, and business name
- Account and onboarding information: details you provide when signing up or onboarding as a client
- Communication data: records of SMS messages, emails, and calls exchanged through our platform
- Usage data: information about how you interact with our services, including log data and device information
- Payment information: billing details processed securely through third-party payment processors
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our services, including AI reception, appointment scheduling, and automation workflows
- To send appointment reminders, scheduling links, account-related updates, and promotional offers via SMS or email
- To respond to inquiries and provide customer support
- To process payments and manage billing
- To comply with legal obligations and enforce our agreements
- To conduct internal testing and sales demonstrations (demo recipients are internal personnel only)
3. SMS Messaging
If you have opted in to receive SMS communications from us, we will send messages related to your account, including appointment reminders, scheduling updates, and promotional offers. Standard message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further texts. Reply HELP for assistance.
We do not sell, share, or transfer your phone number or SMS consent to any third party for marketing purposes.
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- Service providers: We work with trusted third-party vendors (e.g., GoHighLevel, payment processors, communication platforms) who assist in operating our services. These vendors are contractually required to protect your data.
- Legal requirements: We may disclose information if required by law, court order, or government authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we take reasonable steps to delete or anonymize it.
6. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- The right to access or request a copy of the information we hold about you
- The right to correct inaccurate information
- The right to request deletion of your information, subject to certain exceptions
- The right to opt out of marketing communications at any time
To exercise any of these rights, contact us at [email protected].
8. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may configure your browser to decline cookies, though some features of our site may not function properly as a result.
9. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
10. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this document. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: